What is covered?
We warrant to you, the original purchaser that with the exceptions stated below, the furniture you have selected is free from defects in material and workmanship. Straps, slings, and cushions are warranted based on quality of workmanship, not fading, discoloration, mildew resistance or stretching.
How long does coverage last?
Structural
This limited structural warranty lasts for a period of fifteen (15) years for Aluminum and Iron and three (3) years for Woven from the date of delivery of the furniture to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of five (5) years for Aluminum and Iron and three (3) years for Woven from the date of delivery.
Finish
This limited finish warranty lasts for a period of seven (7) years from the date of delivery of the furniture to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of five (5) years from the date of delivery.
Cushion
This limited warranty lasts for a period of one (1) year from the date of delivery of the furniture to you (“Warranty Period”). Cushion warranty covers workmanship of the cushion itself and the filler for one (1) year. Fabrics may be covered under a separate warranty by the fabric manufacturer. If a fabric is deemed defective after the one (1) year cushion warranty by the fabric manufacturer, cost for replacing the cushion, less the fabric charges would be your responsibility. Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of one (1) year from the date of delivery.
Parts
Certain parts, such as recliner mechanisms, fire table burners, etc., only carry a one (1) year warranty.
What will Mallin do?
Frames
If within the Warranty Period, your furniture fails structurally or if the finish cracks, peels, or blisters, Mallin will, at our option, repair or replace the frame in the original color and style. Please note that it is at Mallin’s discretion as to whether the original defective piece is required to be sent back or not.
Straps
If within the Warranty Period, the strap breaks or pulls out of the frame within three (3) years from date of delivery, Mallin will send a replacement strap(s) directly to you upon receipt of the defective item(s). Please note that it is at Mallin’s discretion as to whether the original defective piece is required to be sent back or not.
Slings
If within the Warranty Period, the sling breaks or pulls out of the frame within one (1) year from date of delivery, Mallin will send a replacement sling(s) directly to you upon receipt of the defective item(s). Please note that it is at Mallin’s discretion as to whether the original defective piece is required to be sent back or not. In the event that a frame finish, style or fabric has been discontinued, we reserve the right to substitute the defective frame, sling or cushion in a similar style or color at our option. Please note, because iron is made from steel, small amounts of rust seepage may appear when used outdoors, mainly in the joints and crevices. This seepage is normal and is not covered under warranty. Regular maintenance (e.g. cleaning the furniture, touching up nicks and scrapes) must be exercised.
How to obtain service?
Any claim under this warranty should be initiated within the Warranty Period by contacting the dealer where the item(s) were originally purchased. A copy of the original sales receipt as well as the original order placed with Mallin is required. A claim may also be handled by any other authorized Mallin Dealer but an original sales receipt would still be required to verify date of purchase.
If unable to go through a dealer please send the information via email directly to Mallin Customer Service at claims@mallinfurniture.com.
Freight charges will be paid by Mallin for two (2) years from purchase for warranty claims proof of purchase is required. Customer will be responsible for freight charges after the first two (2) years of the Warranty Period. Mallin reserves the right to examine all merchandise claimed to be defective. Upon approval of the claim, Mallin will authorize either repair or replacement of the defective furniture, strap, sling, cushion or part. No returns shall be accepted without a return authorization from Mallin.
