Frames and Powder Coat:
If your Telescope powder coat aluminum frame, marine-grade polymer frame, or rustic polymer frame fails structurally during normal usage within the applicable warranty period (as defined below), we will repair or replace the frame without charge, parts and labor included. (In the case of discontinued models or finishes, we will replace the item with the closest comparable current model.) If Telescope agrees to have an authorized dealer make the repairs, a maximum labor charge must be agreed upon by both Telescope and the dealer before work can commence.
Products covered by our frame warranty are identified in our catalog as either 15/5, 15/3, 15/1, or no identification at all. "15/5" indicates a frame warranty period of 15 years in residential use/5 years in contract use. "15/3" indicates a frame warranty period of 15 years in residential use/3 years in contract use. "15/1" indicates a frame warranty period of 15 years in residential use/1 year in contract use. No indication means a frame warranty period of 1 year in residential use and no frame warranty in contract use. All warranty periods commence on the date of purchase by the consumer or contract customer. Contract use includes any rental, business, commercial, institutional, or other non-residential use.
Marine-grade polymer and rustic polymer materials used in our products are warranted against rot, cracking, splintering, and decay for the length of the applicable warranty period defined above.
The powder coat finish on our powder coat aluminum frame furniture is warranted against peeling, cracking, or blistering for a period of 3 years from the date of purchase. Failure of the powder coat finish due to abrasion, including abrasion caused by stacking the furniture against other furniture or scraping against other surfaces, is not covered by this warranty. Exposure to saltwater or salt air may cause powder coat finishes to blister due to oxidation of the metal; such blistering and oxidation are not covered by this warranty. Fading, staining, and scratching of marine-grade polymer or rustic polymer surfaces are not covered by this warranty. Rusting of any steel or stainless steel components is not covered by this warranty.
The following products are not covered by our frame and powder coat warranties: table tops, umbrellas, umbrella bases, wood furniture, cushions, slings, straps, and folding aluminum furniture.
Non-Glass Table Tops:
Non-glass table tops are warranted to be free from manufacturing defects for 3 years from the date of purchase. Fading or staining of the table surface is not covered under warranty. Tables must not be stored upside down.
Umbrellas and Umbrella Bases:
Umbrella frames and umbrella bases are warranted to be free of manufacturing defects for either 1 year or 3 years from the date of purchase, as identified in our catalog and price lists by the following indicators: "3/3" indicates 3 years in residential use/3 years in contract use; "1/1" indicates 1 year in residential use/1 year in contract use. Steel bases, if not properly maintained, will rust if the finish is scratched through to the metal. Rust is not covered under warranty. Umbrella covers/fabric are warranted to be free from manufacturing defects for 1 year from the date of purchase.
Wood Furniture, Cushions, Slings, and Folding Aluminum Furniture:
Wood furniture, cushions, slings, and folding aluminum furniture are warranted to be free of manufacturing defects for 1 year from the date of purchase.
Vinyl Straps:
Vinyl straps are warranted against breakage and gross discoloration for a period of 3 years from the date of purchase. In the case of breakage or gross discoloration (our judgment), replacement straps will be provided, but labor is not included.
Fire Table Burner Warranty:
The burner and control panel are warranted by the manufacturer to be free from defects in material and workmanship for a period of one year from the date of purchase. Please refer to the full warranty in the user manual included in the burner unit packaging.
Patio Heater Warranty:
The burner and controls are warranted to be free of manufacturing defects for a period of one year from the date of purchase. Bending or denting of the aluminum deflector is not covered under warranty. Damage caused by the heater tipping over is not covered under warranty.
Other Warranty Limitations and Exclusions:
The natural weathering of wood finishes, breakage of glass, fading, staining, and mildewing of fabrics, slings, and strapping, the compression of cushion fillings, the stretching of slings, and the rusting of umbrella bases or pedestal bases are not covered under our warranties. The warranty is void unless routine maintenance of the product is performed, such as tightening of screws and bolts, and regular care and cleaning.
Furniture Covers:
Telescope Furniture covers are warranted to be free of manufacturing defects for one year from the date of purchase. Furniture covers not made by Telescope Casual Furniture, Inc. could cause damage to the surface finish of our furniture. Such damage is not covered by this warranty.
