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Warranty
WARRANTY INFORMATION
At Ledge Lounger, we take pride in the durability and longevity of our products. We guarantee that our products will be of exceptional quality and craftsmanship, and free from defects and flaws. We are committed to lasting relationships, so in the event that your product shows defects, please follow the steps in the “Submitting A Warranty Claim” section below.
Our warranty terms vary by product, material, and collection. All products are backed by a limited manufacturer’s defect warranty.
All claims must be submitted in writing within 30 days of discovery of the claimed defect. Any shipping damages need to be reported within 24 hours of delivery. Approved claims resulting in a replacement must be for the same product. The purchaser will be asked to submit a brief description of the defect along with photos.
Signature & Affinity Collection Products:
Products shall be free from material defects, and shall not splinter, crack, chip, peel, or rot for two (2) years from the date of purchase for both commercial and residential use.
Mainstay, Legacy, Shift Daybed, and Games Collection Products:
Products shall be free from material defects, and shall not splinter, crack, chip, peel, or rot for ten (10) years for residential use and two (2) years for commercial use from the date of purchase.
Mainstay, Legacy, Shift Daybed, and Games Collection Product Hardware:
Warranted to perform as required for five (5) years for residential use and one (1) year for commercial use from the date of purchase.
Umbrella, Cushion, and Pillow Fabric Products:
Fabric warranties vary by fabric type and are covered under a limited prorated warranty provided directly from the fabric mill. This warranty covers the fabric becoming un-serviceable because of loss of color or strength from normal exposure conditions including sunlight, mildew, rot, and atmospheric chemicals. Warranty does not cover ripped, torn, or frayed fabric or seams.
- Marine grade solution dyed acrylic fabrics are warranted against light fastness for a period of ten (10) years.
- Furniture grade solution dyed acrylic fabrics are warranted for a period of five (5) years.
- Ledge Lounger does not warranty provided Customer’s Own Materials.
Umbrella Poles and Hardware:
Umbrellas are warranted for five (5) years for residential and commercial use, from the date of purchase, against defects in materials and workmanship.
For warranty to apply, all umbrellas must be secured in a properly weighted base.
Warranty does not cover the umbrella pole.
The customer is responsible for taking the umbrella down when winds reach unsafe conditions.
Cabana Structures:
Cabana structures are warranted for two (2) years for residential and commercial use, from the date of purchase, against defects in workmanship.
For warranty to apply, all cabanas must be secured per instructions provided.
The customer is responsible for taking the fabrics off the cabana when winds reach unsafe conditions.
The following items are specifically excluded from the Ledge Lounger products limited warranty. Ledge Lounger shall not be liable for any failure, defect, or damage resulting from or connected with the following:
- Assembly, disassembly, or mishandling of products after they leave our facility, including any labor or installation by Ledge Lounger, a dealer, or an assembler.
- Any modifications made to the product after production including structural alterations or • the application of any coating on a product not approved by Ledge Lounger (including paint, chemicals, varnish, etc.).
- Exposing Ledge Lounger products to heat from an external source (including grills, firepits, and reflections from windows and doors).
- Ordinary wear and tear, abuse, or neglect, mishandling or otherwise abnormal use, including combined use of an incompatible product or accessory not manufactured by Ledge Lounger.
- Lack of regular/suggested maintenance(please see cleaning/maintenance information for details on how to maintain Ledge Lounger products).
- Fading – Ledge Lounger products are made to be UV resistant to reduce fading, but when exposed to the sun, color will fade to a degree (to protect against fading: reduce direct sunlight by storing or covering the products).
- Deviances in color, pattern, or variations in products purchased at a later date or replacement parts, compared to originals.
- Rust or corrosion of stainless steel or zinc coated steel hardware including corrosion due to exposure to salt-water conditions.
- For in water use, improper balance of chemicals in water in which Ledge Lounger products are used.
- Damage caused by acts of God, air pollution or other environmental conditions, corrosive atmospheres, intentional acts, unreasonable use, vandalism, or civil disorder.
Warranty does not apply to:
- Transportation, labor, or assembly costs
- Incidental or consequential damages resulting from the use of products
- Any parties or individuals other than the original owner
Care Guide
THE IMPORTANCE OF USING APPROPRIATE CLEANING PRODUCTS
Selecting the right cleaning products is more than just a matter of convenience – it’s about ensuring the longevity and appearance of your clean ledge lounger. Here’s why using appropriate cleaning products is essential:
1. Avoiding Damage: Harsh chemicals, abrasives, or overly strong detergents can cause irreparable damage to your furniture. For example, abrasive cleaners can scratch surfaces, while corrosive chemicals can cause fading.
2. Environmental Considerations: Choosing eco-friendly and biodegradable cleaning solutions helps protect the environment.
3. Health and Safety: Some cleaning products emit harmful fumes that can be hazardous to your health when inhaled, but it’s also going into your pool. So, it’s essential to see how all that plays with the pool chemicals, check the pH balance afterward and ensure it’s all good for your pool. Opting for mild, non-toxic cleaners ensures a safer cleaning process for you and your family.
4. Longevity: Properly maintained furniture lasts longer. By using appropriate cleaning products, you’re investing in the longevity of your pieces, which ultimately saves you money and reduces waste.
Using the right cleaning products is all about giving your in-pool furniture the care it deserves. When you choose products specifically designed for your furniture’s material and finish, you’re ensuring a thorough cleaning without compromising its structural integrity or appearance.
1. RINSE REGULARLY
Once you’ve turned your ledge into the ultimate relaxation station, it’s hard to stay away. Spending more time on your in-pool furniture means more oil buildup and spills, but don’t let that keep you off the ledge. Maintaining a sleek ledge look starts with regularly rinsing your furniture. Use a standard water hose or your regular pool water to rinse away oils and spills after every few uses.
2. DUST OFF THE DEBRIS
Use a soft brush or cloth to wipe away any remaining dust gently. This step might seem small, but it’s a crucial foundation for the following deep cleaning.
3. USE A SUDSY SOLUTION
Mix a small amount of mild detergent with water in your bucket to create a soapy solution. Ensure the detergent is suitable for the material of your furniture to avoid any damage. Avoid harsh chemicals that could harm the environment or your furniture’s finish. But it’s good to remember that our chaise loungers are bleach-safe, and you can also use an eraser sponge and diluted bleach solution.
4. SCRUB
Dip your soft brush or cloth into the soapy solution and scrub your furniture well. Do it in a gentle and circular motion to lift dirt and grime without scratching your in-pool chaise lounger. Extra elbow grease might be needed for stubborn spots.
5. REMOVE CALCIUM
Sometimes, a stain on your furniture is not caused by dirt or oil build-up. In this case, the most common culprit of those unsightly water lines is calcium build-up. This is caused by increased calcium levels in your pool water. If you are experiencing this issue, use a calcium, lime and rust removing cleanser to eliminate the build-up and water lines.
6. DEEP CLEAN
Sometimes stains are tough and require a little more than general cleaning. To deep clean set-in stains, we recommend draining and removing your in-pool furniture to prepare for cleaning.
Once removed, spray on a deep mold & mildew stain remover and allow it to sit in the sun for at least 30 minutes. Once the power of the sun has done some of the heavy lifting, scrub with a non-scratch scrub sponge or eraser sponge and rinse away dirt and residual cleaner.
Dimensions: 21" W x 21" L x 20" H
Footprint Length: 14.5"
Seat Height: N/A
Knee Height: N/A
Weight: 21 LB
Weight Full: 61 LB
Material: Resin
Hardware: N/A
Hidden Hardware:
Ship Method: FedEx
For stocked items, expect 2-4 weeks for delivery from time of purchase.
Items shipped via 'freight' will be delivered curbside unless an enhanced delivery option is scheduled post payment. For more information see our Shipping & Delivery Policy
